Cabin TalkSocial Networking · iPhone, iPad & MacSupport
Get help with Cabin Talk.
Start with the common questions below. If you’re still stuck, write to me. I read and answer every message myself.
FAQ
Common questions
Why is a nearby or internet conversation not connecting?
Keep Cabin Talk open in the foreground on participating devices, confirm the invitation was accepted for the intended group, and use compatible app versions. Nearby mode needs Local Network access and working peer connectivity. Internet relay depends on iCloud/CloudKit and uses a 30-day fetch window; delivery can be delayed and is not guaranteed in the background. Cabin Talk is not an emergency, safety, or guaranteed-delivery service.
Why can I not scan an invitation or add a photo?
QR scanning needs Camera permission. Adding a photo uses Apple’s system photo picker, so choose the image again if access was cancelled. Cabin Talk removes ordinary image metadata from a selected image before sending it, but you should still review the visible image itself before sharing.
What happens when I erase Cabin Talk data or delete an iCloud backup?
Settings > Data & Privacy > Erase All App Data removes this device’s groups, messages, local archives, preferences, and keys. It does not recall recipient copies, remove public-relay rows created by other devices, or delete the separate private iCloud backup. Delete that backup separately in Settings > Apple Account & iCloud > Delete iCloud Backup. Relay cleanup is best effort because CloudKit creator ownership can prevent one device from deleting another device’s record.
Who handles App Store billing or refund requests?
Apple processes App Store purchases and eligible refund requests and does not provide Cabin Talk with your full payment-card details. Use Apple’s Report a Problem service or Apple Support for a billing or refund request. Contact Cabin Talk support for an app-function problem.
Still need help?
Write to me directly.
Brent Gaddis provides support for Cabin Talk through the monitored support@brentgaddis.com address. Cabin Talk support covers nearby and internet-relay conversations, invitations, permissions, encrypted backups, and removal of local app data. Email support@brentgaddis.com with the app version, device and OS version, the connection mode you were using, and a description of what happened. Do not send group secrets, recovery material, private message contents, or unredacted personal information.
Please don’t include passwords, recovery keys, or unnecessary personal information.