Support

Get help with CloudNest.

Start with the common questions below. If you’re still stuck, write to me. I read and answer every message myself.

FAQ

Common questions

Why does CloudNest say a source or destination needs access again?

macOS can invalidate or revoke a previously selected folder bookmark. Choose the source or destination again and confirm any Desktop, Documents, Downloads, removable-drive, or network-volume permission requested by macOS. If the destination is an iCloud Drive folder, also make sure it is downloaded and available on this Mac.

Why did a scheduled backup not run?

Check that CloudNest is allowed to launch at login if you depend on automatic scheduling, that the Mac was awake, and that the selected destination was mounted and writable. Review the local activity and error details. A network or removable destination that is disconnected cannot receive a snapshot.

How should I verify a restore?

Restore to a separate location first, open representative files, and compare them with the source before relying on the backup. CloudNest cannot guarantee recovery from every storage, permission, corruption, hardware, or provider failure. Keep another independent backup for important data.

Who handles App Store billing or refund requests?

Apple processes App Store purchases and eligible refund requests and does not provide CloudNest with your full payment-card details. Use Apple’s Report a Problem service or Apple Support for a billing or refund request. Contact CloudNest support for an app-function problem.

What does Remove Repository & Reset delete?

In Settings, use Remove Repository & Reset only after verifying the selected managed repository. It removes verified CloudNest-managed repository content and resets destination, history, schedule, folder selections, and launch-at-login state. It does not delete source originals, exported reports, every temporary restore preview, legacy CloudKit reconnect records, or unrelated files. Back up anything important and confirm the exact destination before proceeding.

Still need help?

Write to me directly.

CloudNest is developed and supported by Brent Gaddis. Get help with selected sources, local, external, iCloud Drive, or mounted network destinations, schedules, snapshots, optional encryption, restores, and repository removal through the form below or support@brentgaddis.com. Include the CloudNest and macOS versions, destination type, and exact error with personal paths and filenames redacted. A backup utility cannot guarantee recovery from every permission, storage, corruption, provider, or hardware failure; keep another independent backup and test restores.

Please don’t include passwords, recovery keys, or unnecessary personal information.