Get help with Grace Bay Beach Companion.

Start with the common questions below. If you’re still stuck, write to me. I read and answer every message myself.

FAQ

Common questions

Why is beach, surf, tide, sun, or marine information stale or unavailable?

The app depends on public and commercial provider pages plus network access. Providers can delay, revise, rate-limit, move, or stop a feed. Refresh, check your connection, and compare important information with the official source. Cached information may be shown during a temporary outage.

Why will a webcam or linked provider page not open?

Outside webcam, forecast, tourism, and video services can be offline, geographically restricted, redesigned, or incompatible. Try again later or open the provider directly. Provider pages may use cookies or temporary website storage while the web view is open.

Can I rely on the app alone for swimming, boating, surf, or storm safety?

No. It is informational only. Conditions and advisories can change faster than a feed. Follow posted flags, lifeguards, local authorities, official weather and marine advisories, and emergency instructions. Any displayed score is not a safety guarantee.

Who handles App Store billing or refund requests?

Apple processes App Store purchases and eligible refund requests and does not provide Grace Bay Beach Companion with your full payment-card details. Use Apple’s Report a Problem service or Apple Support for a billing or refund request. Contact Grace Bay Beach Companion support for an app-function problem.

How do I check or clear stale condition data?

Pull to refresh, then inspect the displayed source, timestamp, freshness badge, and any provider error. In Settings > Data Debug, choose Clear cached conditions. Reset source order separately if priorities are wrong. A failed refresh can reuse cached values without a hard expiry, so cached information may be older than the label suggests. Verify critical conditions with official alerts and on-site authorities.

Still need help?

Write to me directly.

Brent Gaddis provides support for Grace Bay Beach Companion through the monitored support@brentgaddis.com address. Grace Bay Beach Companion support covers conditions, tides, sun information, source availability, cached pages, and webcam or video links. Email support@brentgaddis.com with the app and OS versions, the affected card or provider, the time observed, and a screenshot without personal information.

Please don’t include passwords, recovery keys, or unnecessary personal information.