Get help with Orange Beach Companion.

Start with the common questions below. If you’re still stuck, write to me. I read and answer every message myself.

FAQ

Common questions

Why is weather, tide, sun, or marine information stale or unavailable?

The app depends on public providers and network access. Providers can delay, revise, rate-limit, move, or stop a feed. Refresh, check your connection, and compare important conditions with the official source. Cached information may be shown during a temporary outage.

Why will a webcam or linked video not play?

Webcams and videos are operated by outside providers and can be offline, geographically restricted, changed, or incompatible. Try again later. Provider pages may keep their own cookies or website storage inside the app’s web view.

Can I rely on the app alone for swimming, boating, surf, or storm decisions?

No. It is informational only. Conditions can change quickly and data can be delayed or wrong. Follow beach flags, lifeguards, local authorities, National Weather Service alerts, marine advisories, and emergency instructions.

Who handles App Store billing or refund requests?

Apple processes App Store purchases and eligible refund requests and does not provide Orange Beach Companion with your full payment-card details. Use Apple’s Report a Problem service or Apple Support for a billing or refund request. Contact Orange Beach Companion support for an app-function problem.

How do I check or clear stale condition data?

Pull to refresh, then inspect the displayed source, timestamp, freshness badge, and any provider error. In Settings > Data Debug, choose Clear cached conditions. Reset source order separately if priorities are wrong. A failed refresh can reuse cached values without a hard expiry, so cached information may be older than the label suggests. Verify critical conditions with official alerts and on-site authorities.

Still need help?

Write to me directly.

Brent Gaddis provides support for Orange Beach Companion through the monitored support@brentgaddis.com address. Orange Beach Companion support covers weather, tides, sun and marine information, source availability, cached pages, and webcam or video links. Email support@brentgaddis.com with the app and OS versions, affected card or provider, time observed, and a screenshot without personal information.

Please don’t include passwords, recovery keys, or unnecessary personal information.