DebtLens support
How can I help?
Brent Gaddis provides support for DebtLens through the monitored gaddisapps@icloud.com address. DebtLens support covers manual debt records, payoff projections, reminders, app lock, PDF reports, optional Sign in with Apple, and optional iCloud sync. Email gaddisapps@icloud.com with the app and OS versions and a redacted description. Never send account numbers, passwords, full financial statements, or unredacted reports.
Common questions
Why does a payoff projection differ from my lender's amount?
DebtLens uses the balances, rates, timing, and payments you enter. Lenders may use daily interest, fees, promotional terms, minimum-payment rules, or posting dates the app does not know. Treat projections as planning estimates and confirm all amounts with the creditor before acting.
Why did data or a reminder not appear on another device?
Confirm iCloud sync is enabled in DebtLens, both devices use the intended iCloud account, and network access is available. Sync can take time. Notifications are device-specific and also require permission. Sign in with Apple and iCloud storage are related Apple services but signing out of the app is not the same as deleting your data.
How do I delete my DebtLens account and data?
Use the account and data controls available in your installed version rather than only signing out. These controls remove local DebtLens information and request removal of synced app data. Apple synchronization and deletion may take time. PDF files you previously exported remain wherever you saved or shared them.
Still need help?
Contact DebtLens support.
The app and reason are included in the email subject so Brent can quickly understand your message.