Get help with DebtLens.

DebtLens is a manual planning and recordkeeping tool. You enter debt details and balance snapshots, then the app displays trends and informational Snowball and Avalanche payoff illustrations. DebtLens does not connect to banks or creditors, import transactions or credit reports, initiate payments, negotiate debts, monitor or improve a credit score, or verify the data you enter. It does not provide financial, legal, tax, credit-repair, or debt-relief advice and does not guarantee any result. Verify balances, due dates, payoff amounts, and decisions with the creditor or an appropriate professional.

DebtLens uses the balances, APRs, payments, and timing you enter in a simplified monthly model. If no minimum payment is entered, the reviewed calculation can use the greater of $25 or 2% of the balance, and projections stop after 600 months. Creditors may use daily interest, fees, promotional terms, changing minimums, compounding, or posting dates the app does not know. “Avg paid” is the average balance reduction between saved snapshots; it is not a bank-verified record of payments. Treat every result as an estimate and confirm amounts with the creditor before acting.

If sync is available and enabled in your installed version, use compatible DebtLens versions, the same Sign in with Apple identity, the intended iCloud account, and an active network connection. Sign in with Apple and the device’s iCloud account are separate requirements. Current sync runs when requested and while the app is active; it is not guaranteed to be real-time or continuous in the background. A later successful edit can replace an earlier synced snapshot. Treat sync as a convenience, not your only backup, and contact support with the exact sync status or error if the problem continues.

Reminders are scheduled separately on each device and require notification permission. The monthly check-in reminder is generic. A payment reminder can display the account name and amount in a notification preview, depending on system settings. In the current version, a selected due day from 29 through 31 is scheduled on day 28, so wording such as “due today” can be early. Reminders are a courtesy only: verify every due date and payment with the creditor and do not rely on DebtLens to prevent a late payment.

In DebtLens, open Settings, choose Account & Sync, and choose Delete DebtLens Account; signing out or uninstalling is not the same request. For a synced account, the app must complete a deletion operation with Apple’s private CloudKit. If iCloud is unavailable, DebtLens can restrict normal use and retry. Keep the app installed and the original Apple and iCloud accounts available until DebtLens confirms completion. The synced financial payload is replaced with a deletion marker, while limited opaque record metadata can remain to complete deletion and prevent old data from returning. Previously exported or shared PDFs remain at their destinations. To revoke the separate Apple authorization, use Apple Account settings under Sign-In & Security, Sign in with Apple, DebtLens, Stop Using Sign in with Apple.

DebtLens creates a report only when you request one. The app protects its temporary report, removes an older temporary report before making a new one, and cleans up its temporary report after completed account deletion. A copy saved or shared outside DebtLens is controlled by that destination, and the app cannot recall it. Review recipients and redact sensitive details before sharing. For support, never include passwords, verification codes, Social Security numbers, bank or creditor account numbers, full statements, or an unredacted report.

Apple processes the App Store purchase and does not provide DebtLens with your full payment-card details. Billing records, purchase authorization, and refund eligibility are controlled by Apple. Use Apple’s Report a Problem service or Apple Support for a purchase or refund request; contact DebtLens support for an app-function problem.