Get help with RemoteLens Pro.

Start with the common questions below. If you’re still stuck, write to me. I read and answer every message myself.

FAQ

Common questions

Why can the controller and camera device not find or trust each other?

Keep RemoteLens open and in the correct role on both nearby devices, enable Local Network and Bonjour access, and confirm both devices are on a compatible local connection. Accept the trust prompt on the camera device. The app remembers up to 12 trusted devices; forget an old device if needed.

Why is there no video, audio, motion control, or saved capture?

The camera device needs Camera permission, Microphone permission for audio, Motion permission for motion-based controls where used, and Photos Add permission to save captures. Keep the app in the foreground and within usable local-network range. Temporary connection or storage failure can interrupt a recording.

Who is responsible for recording consent and safe use?

You are responsible for permission to record, local notice and consent laws, device placement, and safe operation. RemoteLens is not a security, emergency, surveillance, or guaranteed connection service. Do not use it where a delay, disconnect, or missed capture could cause harm.

Who handles App Store billing or refund requests?

Apple processes App Store purchases and eligible refund requests and does not provide RemoteLens Pro with your full payment-card details. Use Apple’s Report a Problem service or Apple Support for a billing or refund request. Contact RemoteLens Pro support for an app-function problem.

Where is the full-quality photo or video saved?

The full original is saved only to Photos on the Camera device when Auto-save is enabled, add-only Photos permission is granted, storage is available, and the save succeeds. The Remote receives reduced previews and confirmation thumbnails, not the original. Check the Camera device’s Photos library before ending a session. With Auto-save off or after a failure, still content can be transient and temporary video can be deleted after the save attempt.

Still need help?

Write to me directly.

Brent Gaddis provides support for RemoteLens Pro through the monitored support@brentgaddis.com address. RemoteLens Pro support covers pairing, trust, local-network discovery, camera and microphone permission, capture saving, range, foreground behavior, and connection quality. Email support@brentgaddis.com with both app/OS versions, device models, the permission state, and a redacted error. Do not send recordings or images unless necessary and chosen by you.

Please don’t include passwords, recovery keys, or unnecessary personal information.