Support
Get help with NetLens Pro.
Start with the common questions below. If you’re still stuck, write to me. I read and answer every message myself.
FAQ
Common questions
What does NetLens Pro measure?
It samples the public cumulative byte counters macOS exposes for the active physical interface, records only differences between samples, and discards the raw readings. Physical-interface totals can include protocol overhead. NetLens Pro does not identify apps, sites, devices, DNS, IP addresses, packets, requests, headers, bodies, or traffic content, and it cannot reconstruct usage while closed or paused.
Why is a Wi-Fi network shown as Unidentified?
Tracking does not need location. macOS requires Location permission only if you ask NetLens Pro to read the current Wi-Fi network name. Grant access in System Settings > Privacy & Security > Location Services, or keep it denied and use Unidentified Wi-Fi. NetLens Pro does not request or store coordinates or scan nearby networks.
Why do totals differ from my provider or router?
NetLens Pro measures only this Mac and only confirmed observation time while tracking is active. A provider or router can count other devices, different time boundaries, protocol overhead, retries, rounding, roaming, or billing rules. Pauses, sleep, and closed-app periods are not estimated. Treat NetLens Pro as a local aid, not an authoritative bill or whole-network meter.
How do I export or delete data?
CSV export is created only when you request it and omits network names unless you choose to include them. Review and protect the file. Settings > Privacy & Data > Delete Everything removes usage history, network names, alert rules, and insights but retains ordinary app settings; exported CSV files remain at their destinations. History retention can be configured, while profile lifetime totals can survive history pruning until Delete Everything.
Who handles App Store billing or refund requests?
NetLens Pro is paid up front with no subscription or in-app purchase in the reviewed version. Apple processes the purchase and eligible refund requests and does not provide Brent with your full payment-card details. Use Apple’s Report a Problem service or Apple Support for billing.
Still need help?
Write to me directly.
NetLens Pro is developed and supported by Brent Gaddis. The current Mac App Store product is a local menu-bar network-usage meter; it is not the former iOS HTTP debugger and does not inspect packets, requests, headers, bodies, applications, websites, DNS, or IP addresses. Get help with tracking consent, menu-bar readings, network names, local alerts, history, CSV export, and deletion through the form below or support@brentgaddis.com. Include the app/macOS version and a redacted example. Do not send network credentials or an unredacted CSV.
Please don’t include passwords, recovery keys, or unnecessary personal information.