Get help with PulseLife Vitals.

Start with the common questions below. If you’re still stuck, write to me. I read and answer every message myself.

FAQ

Common questions

Why is a metric or score missing?

Health data is available only when a compatible device or app has written it and you granted PulseLife read access. Some signals, including wrist temperature, HRV, VO2 max, or detailed sleep stages, are not produced for every person or device. Open Apple Health to check sources and permissions.

Why does a widget or trend look stale?

Open PulseLife to refresh its local summary, confirm the widget is installed, and allow iOS or iPadOS time to update the widget. Health samples can also arrive later from Apple Watch or another source. Re-adding the widget can refresh presentation state.

Are scores a diagnosis or medical recommendation?

No. PulseLife shows informational calculations from available Health data. It does not diagnose, treat, monitor emergencies, or replace a clinician. Do not delay care because of a score. Contact emergency services for urgent symptoms and a qualified professional for medical advice.

Who handles App Store billing or refund requests?

Apple processes App Store purchases and eligible refund requests and does not provide PulseLife Vitals with your full payment-card details. Use Apple’s Report a Problem service or Apple Support for a billing or refund request. Contact PulseLife Vitals support for an app-function problem.

How do I change Health access or clear the widget snapshot?

Grant or revoke access in the Health app under your profile > Apps and Services > PulseLife, or in Settings > Privacy & Security > Health. Confirm a compatible source has written samples, then open PulseLife to refresh. Revoking access stops future reads but may not erase the last local widget snapshot. Remove the widget and delete the app and its data to clear retained local app-group information.

Still need help?

Write to me directly.

Brent Gaddis provides support for PulseLife Vitals through the monitored support@brentgaddis.com address. PulseLife Vitals support covers Health access, missing signals, score calculations, source selection, trends, and widgets. Email support@brentgaddis.com with the app and OS versions, device model, missing metric, and a redacted screenshot. Do not send detailed health exports or identifying medical information.

Please don’t include passwords, recovery keys, or unnecessary personal information.