RouteMint support
How can I help?
Brent Gaddis provides support for RouteMint through the monitored gaddisapps@icloud.com address. RouteMint support covers manually entered trips, mileage and reimbursement calculations, vehicles, rates, PDF/CSV export, optional Sign in with Apple, and optional iCloud sync. Email gaddisapps@icloud.com with the app and OS versions and a redacted example. Do not send tax identifiers, exact client details, or unredacted trip reports.
Common questions
Why does mileage or reimbursement differ from my employer or tax result?
RouteMint calculates from the trips, rates, dates, vehicle details, and categories you enter. It does not track GPS or know employer policies, eligibility rules, tax law, or supporting-document requirements. Confirm the correct rate and treatment with your employer or qualified tax professional.
Why is a trip missing on another device?
If you enabled iCloud sync, confirm both devices use the intended iCloud account and have network access, then allow time for Apple's key-value synchronization. Optional Sign in with Apple provides app identity but is not a GPS or bank connection. Resolve any conflicting edits carefully before exporting.
Does RouteMint send trip text to an AI service?
No. RouteMint's current AI-style summaries are generated locally and trip text is not sent to an external AI provider. If an external AI service is added later, this policy and the related consent and App Store disclosures will be updated before use. Always review generated or suggested text.
Still need help?
Contact RouteMint support.
The app and reason are included in the email subject so Brent can quickly understand your message.