Support

Get help with VirtualCam Pro.

Start with the common questions below. If you’re still stuck, write to me. I read and answer every message myself.

FAQ

Common questions

Why does VirtualCam Pro not appear in another app?

Keep VirtualCam Pro in /Applications, open Settings > Camera and install or repair the Camera Extension, then approve it in System Settings > General > Login Items & Extensions > Camera Extensions. Fully quit and reopen Zoom, Teams, FaceTime, or the receiving app. Restart the Mac if macOS stages the extension change.

What media does the current version import?

The reviewed version imports image formats such as PNG/APNG, GIF, HEIC, JPEG, TIFF, and WebP. It does not import video. Selected, dragged, or pasted images are copied into VirtualCam Pro’s Application Support, so moving or deleting the original does not remove the app copy.

Why is the feed stale, blank, or still visible after quitting?

Keep an active scene, then use Refresh Feed or Pause/Go Live and reopen the receiving app. Settings > Camera includes Keep the camera running after I quit; when enabled, the extension can continue showing the last rendered image after the main app quits or restarts. Turn that setting off before quitting if the last frame should not remain available.

How do I remove the extension and local media?

First use VirtualCam Pro > Settings > Camera > Remove Camera, approve the change in System Settings, quit receiving apps, and restart if requested. Then remove imported backgrounds, avatars, overlays, and scenes with in-app controls before moving the app to Trash. Removing the extension alone does not remove media or state, and deleting a scene or overlay may leave copied asset files. Contact support for guided cleanup of the app sandbox and shared app-group container after extension removal.

Who handles App Store billing or refund requests?

Apple processes App Store purchases and eligible refund requests and does not provide VirtualCam Pro with your full payment-card details. Use Apple’s Report a Problem service or Apple Support for billing; contact VirtualCam Pro support for app behavior.

Still need help?

Write to me directly.

VirtualCam Pro is developed and supported by Brent Gaddis. Get help installing or removing the macOS camera extension, approving Camera Extensions, importing image scenes, refreshing or pausing the feed, receiving-app selection, and local media cleanup through the form below or support@brentgaddis.com. Include the VirtualCam Pro and macOS versions, Mac model, receiving app, and a redacted screenshot. Do not send private scene images unless necessary and intentionally selected.

Please don’t include passwords, recovery keys, or unnecessary personal information.